严重性:
非数据威胁/重大功能
状态:
正在调查/收集信息
技术说明:
206082
Review the technote for specific details of the issue
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Credentials against a VM have to be set to media server domain for tape based GRT restores.
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'Dynamic Query Connection Logon failure' error generated when bulk editing 19 or more jobs together
严重性:
非数据威胁/重大功能
状态:
正在调查/收集信息
技术说明:
206098
When attempting to select & edit 19 or more VMware guest servers within a VCentre, the BE console generates a 'Dynamic Query Connection Logon failure'.
Selecting and editing less than 18 servers does not cause the issue.
The error indicates credential issues, but editing any server individually confirms the credentials are correct.
Error
Browse Failure:
Invalid credential was used for connecting to Backup Exec agent - Dynamic Query Connection Logon failure
Workaround:
Select and edit less than 18 jobs at one time.
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Pop up error occurs: "Unable to delete the 0. Unknown reason 0" when attempting to delete backup sets in Backup Exec 2012.
严重性:
非数据威胁/重大功能
状态:
正在调查/收集信息
技术说明:
206214
Click more information link above for details.
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Backup Exec Debug Monitor (SGMon) fails to run by the user in Backup Operators group if User Access Control (UAC) is disabled
严重性:
非数据威胁/重大功能
状态:
正在调查/收集信息
技术说明:
206267
The Backup Exec Debug Monitor (SGMon) fails to run by the user who is a member of the Backup Operators group if the User Access Control (UAC) is disabled.
This issue is currently under investigation by Symantec Corporation. For more information please check the following article.
http://www.symantec.com/docs/TECH206267
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Backup Exec engine may crash faulting ImageBasedFHPlugin.DLL when searching for files to restore in Backup Exec 2010 R3.
严重性:
非数据威胁/重大功能
状态:
正在调查/收集信息
技术说明:
206311
| Problem:
In Backup Exec 2010 R3 when searching for files to restore the Backup Exec Engine may crash during that search.
|
| Error:
Errors seen in the Windows Application and System event logs: Log Name: Application ______________________________________ Log Name: Application Problem signature: ______________________________________ Log Name: System |
NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.
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Recovery Point Set backups to Dell RD1000 fail ('E7D1001F Error: Can not write to the file').
严重性:
非数据威胁/重大功能
状态:
正在调查/收集信息
技术说明:
206327
Problem
Symantec System Recovery (SSR) recovery point set backups to a Dell RD1000 drive fail with the error listed below.
File/Folder level backups to the same drive are successful.
Error
E7D1001F Error: Can not write to the file.
EBAB03F1 error: Unable to meet the demand due to an error in S. I / O Device
0xE7D1001F (Symantec System Recovery)
(UMI: V-281-3215-6071)
Environment
Dell RD1000
Solution
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
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Some IMG folders are not erased if expired IMG media is reclaimed during Granular Recovery Technology (GRT) enabled differential backup of VMware virtual machine using Agent for VMware Virtual Infrastructure (AVVI)
严重性:
非数据威胁/重大功能
状态:
正在调查/收集信息
技术说明:
206314
Some IMG folders are not erased if expired IMG media is reclaimed during Granular Recovery Technology (GRT) enabled differential backup of VMware virtual machine using Agent for VMware Virtual Infrastructure (AVVI). As a workaround, please delete all the empty remaining IMG folders and their subdirectories manually.
This issue is currently under investigation by Symantec Corporation. For more information please check the following article.
http://www.symantec.com/docs/TECH206314
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Unable to access backup policy section of console ('Error reading backup policies') in Symantec System Recovery Management Solution (SSR-MS).
严重性:
非数据威胁/重大功能
状态:
正在调查/收集信息
技术说明:
206453
Unable to access backup policy section of the Symantec System Recovery Management Solution (SSR-MS) console.
Other policies (i.e. License policies) can be accessed without error.
Error
Source: Symantec.BackupSln.Silverlight.Web.SilverlightService.GetBackupPoliciesList
Description: Exception in GetBackupPoliciesList(). Exception Message:Object reference not set to an instance of an object.
Solution
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
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The entire size of VMDK file is backed up when backing up VMware virtual machine with thin-provisioned disk
严重性:
数据威胁/安全漏洞
状态:
正在调查/收集信息
技术说明:
206673
The entire size of VMDK files is backed up when backing up a VMware virtual machine with thin-provisioned disks using the Agent for VMware Virtual Infrastructure (AVVI) due to VMware KB #2039052.
For more information please check the following article.
http://www.symantec.com/docs/TECH206673
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Service Pack 1 (SP1) for Symantec System Recovery (SSR) 2013 pushed to client machines that already have SP1 installed when pushed via Symantec System Recovery Management Solution (SSR-MS).
严重性:
非数据威胁/重大功能
状态:
正在调查/收集信息
技术说明:
206975
Problem
Service Pack 1 (SP1) for SSR 2013 is automatically pushed to client machine that already have SP1 installed when pushed via Symantec System Recovery Management Solution (SSR-MS). By default, the install policy/package will reboot these client machines.
Error
N/A
Solution
At this time, no workaround is available.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
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Duplicate NSEs are generated when policies are enabled or modified in Symantec System Recovery Management Solution (SSR-MS).
严重性:
非数据威胁/重大功能
状态:
正在调查/收集信息
技术说明:
207184
Problem
When enabling or modifying policies in Symantec System Recovery Management Solution (SSR-MS), duplicate NSEs are generated by the SSR Plug-in on the client machines. This in turn causes a performance issue on the Symantec Management Platform (SMP) server as it struggles to process all of these events in a timely manner.
This is typically only an issue in environments where a large number (several thousand) of clients are being managed by SSR-MS.
Environment
SSR-MS 2013
Symantec Management Platform (SMP)
Solution
The only workaround currently available is to limit the number of policy changes being made or to stagger the changes to 'groups' of clients rather than applying the new (or changed) policy to all clients.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
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After installing Hotfix 201596, Duplicate jobs of VMware backups fail with "Invalid Physical Volume Library Media Identifier"
严重性:
重大功能
状态:
正在调查/收集信息
技术说明:
207344
This issue is currently under investigation
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When duplicating a VMware backup of an Exchange server beremote.exe on the Backup Exec 2010 R3 server may crash.
严重性:
非数据威胁/重大功能
状态:
正在调查/收集信息
技术说明:
207393
This issue is currently under investigation.
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Multiple unknown scratch media's are created every week in Deduplication Storage folder after Full backups
严重性:
非数据威胁/重大功能
状态:
正在调查/收集信息
技术说明:
208889
In Backup Exec 2010 R3 with Deduplication Option, multiple unknown scratch media’s are getting created every week in the dedup storage folde after full backups.
For more details please refer to the following article:
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User account not visible in Windows SBS Console after restoring a mailbox
严重性:
非数据威胁/重大功能
状态:
正在调查/收集信息
技术说明:
209290
Please see associated Technote for more details
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License for Application and Database gets uninstalled post applying SP2 for Bakup Exec 2012 causing backup job failure with license errors
严重性:
非数据威胁/重大功能
状态:
正在调查/收集信息
技术说明:
209353
Microsoft Exchange 2003 and/or SQL 2005 instance backup job fails with error “e000fe3c - Before you can back up this resource, you must purchase and install a license key for the appropriate Backup Exec agent" after installing SP2 for BE 2012. On attempting to edit the selection list for the backup job,Exchange 2003 Information Store and/or SQL instance are not visible.
For more details please refer to the following article:
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Existing Job definitions disappeared from BE 2012 Console following SP2 install
严重性:
非数据威胁/重大功能
状态:
正在调查/收集信息
技术说明:
210311
Following the installation of Service Pack 2, when attempting to view the configured backup jobs in server Properties, the Jobs tab shows no jobs and displays the message ' No jobs exist'. There may also be a warning displayed bottom left of the console saying 'The query for Job View failed'.
The 'No jobs exist' message is valid if there really are no jobs that have been defined for that server. The scenario of this issue is when jobs have been created previously, but now do not show in the Jobs tab of the console.
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Backup Set contents for SQL Databases shows incorrect date in Modified Time column
严重性:
重大功能
状态:
正在调查/收集信息
技术说明:
210678
see the tech article for more information and the latest status
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Backup times for Active directory granular backup to tape increase significantly after upgrade from Backup Exec 2010 R3 to Backup Exec 2012
严重性:
非数据威胁/重大功能
状态:
正在调查/收集信息
技术说明:
210693
| Problem
The time to complete a Granular (GRT) Backup to tape of Active Directory (AD) from a Windows 2003 Standard Server 32-bit increases significantly after upgrading from Backup Exec 2010 R3 to Backup Exec 2012. After upgrade, a noticeable increase in both memory and CPU usage is observed by the BEREMOTE.EXE service on the DC during the, 'Updating Catalogs,' phase of the backup. AD GRT to disk backups and non-GRT to tape completes within same duration / same CPU / memory usage prior to the upgrade. After upgrade, GRT to tape backup byte count completes within the same duration prior to upgrade; the increase time occurs in the "Update Catalogs" stage where the Global Directory of AD is seen within the Backup job activity is transverse. Duplicating AD GRT data from disk to tape decreases the amount of time, but often not to pre-upgrade times nor does it lower the CPU & memory usage by BEREMOTE.EXE on the DC. |
| Error
No specific error has been reported with this issue. In some cases the DC during GRT to tape backup jobs appear to be in a hung/frozen state. |
| Environment
Windows 2003 Standard SP2 32-bit |
| Cause
BEREMOTE.EXE transverse a AD Global Directory consisting of a large number of entries (e.g. Over 100K entries). |
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Bengine crashes durign Windows 2012 backups
严重性:
非数据威胁/重大功能
状态:
正在调查/收集信息
技术说明:
211810
Job log reports a failure to communicate with remoet agent message, hwoevetr bengine actually crashes on the media server.
For more details read the TECH article.
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